Return Policy -
How to exchange any product purchased from our website-
-If your package is damaged or vandalized in shipment, we will replace the order at no additional cost to you. Please contact us, using the email form on the contact us page.
- Broken or shattered glass will not have to be returned to us, however we require a High resolution photo of the damaged product(s)to be eligible for replacement of your broken product(s)
- Opened products cannot be returned unless they are broken in which case they will be replaced with the same product.
- Shipping charges are non-refundable.
- You cannot exchange a product because it does not work with your equipment or that it is not what you thought it was, so please make sure you read the detail specifications before placing your order.
- We will not refund you for the postage cost on your parcel.
Note: As all products are hand made so color or size may vary as shown on website.All desputed transaction matters will be resolved within a month
-We ship worldwide. After placing an order you will immediately receive an e-mail confirmation. Orders are shipped as soon as receiving payment.
-Your privacy is of the utmost importance to us here at bonsnbongs.com - you can shop with us confidence!
-The delivery takes approximately 8 to 10 business days depending on the destination. If you haven’t receive your order within one month, please contact us, have your order number ready and we will assist you. For information about shipping costs and delivery time, please visit our order page.